James Coulter

James Coulter Open to work
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University IT Service Portal



Overview
Built a two-sided portal for University Staff and IT Services to order and manage delivery requests.
My role
customer requirements gathering workshop; user flows & journey mapping; wireframes; prototype testing with users; high fidelity UI design; developer handoff
Tools & tech
figma



Mid-fidelity prototypes informed by the discovery workshop, and used for future rounds of customer feedback and prototype user testing



Dashboard for University Staff member to view and manage their IT requests


Dashboard for University Staff member to view and manage their IT requests cont.


Dashboard for IT Service Managers to track and report on delivery performance.



Dashboard for IT Service Managers to track and report on delivery performance. cont.




IT Service Catalogue Item Details Template Page built from reusable design system components


IT Service Catalogue Item Details Template Page built from reusable design system components cont.