James Coulter

James Coulter Open to work

Shopping Experience for Growing B2B SaaS Business


Overview
Built a custom shopfront and product bundles for a growing ai/automation software business.
My role
branding; information architecture; user flow & journey-mapping; rapid prototyping; responsive web development; components library & design system; new product pricing & packaging; conversion rate optimisation & A/B testing
Tools & tech
figma, framer, html/css/javascript (vue.js), google analytics, post-hog
Impact
• Scaled the business to 20x ARR
• 2x bundle conversions rate
• +20% increase in the average cart size


Synergetic sells custom make.com integrations for popular, and emergent AI/SaaS brands across several online marketplaces.
What started out for the business as a form connected to a Paypal selling single app licenses, soon transformed into a powerful, connected, and intelligent multi-offer shopping experience.


Before & After Product Landing Pages

Over several weeks, I worked with the team in agile, iterative sprint cycles to:

MVP Brand Identity System


Evolution of a page template: from site map, to wireframe, to coded prototype, to final design


Landing Page Template ft. Modular Sections & Design Components System


Product Details Page Template built with modular, design system components



Used site traffic analytics, click events, heatmaps and session recordings to inform design decisions

Listening to early customer feedback and observing site session data, we identified the need for discounted bundle offers.
Building on the current single-app only offering, we structured 2 additional products: a mid-tier 2+1 combo, and a premium lifetime, all apps deal.
To make bundles a more compelling option, and to organise the growing catalog of apps, we used a category tags derived from existing app metadata to group complementary apps.

We then devised a multi-step trigger-point strategy to surface these bundles, and the possible combinations of apps at key points in the user journey: the category page, the app detail page, and and checkout page.


Multi-step Bundle offer trigger-points across the customer journey